Terms & Conditions
PoundPost – Terms of Use (Terms & Conditions)
Last Updated: 11/11/2025
Company: PoundPost (UK Limited Company)
Email: support@poundpost.com
Website & Apps Covered: PoundPost.com, PoundPost for iOS, PoundPost for Android
Welcome to PoundPost. By accessing or using our website or apps (“Platform”), you agree to these Terms. If you do not agree, please do not use PoundPost.
These Terms apply to all users, including buyers, sellers, and visitors.
1. What PoundPost Is
PoundPost is an online local marketplace that allows users to list, buy, and sell items and services. PoundPost does notown, inspect, store, ship, or guarantee any items listed on the platform.
Transactions take place directly between users.
2. User Accounts
To list or interact on PoundPost, you must:
Be at least 18 years old
Provide accurate account information
Not impersonate others or create fake accounts
We may suspend or delete accounts that break our rules or cause harm.
3. Listings and Selling Rules
Listings must be:
Accurate and truthful
Legal within the UK
Your own property or something you have the legal right to sell
Prohibited listings include:
Weapons, illegal substances, stolen goods
Fraudulent tickets or documents
Hate or harmful content
Adult/explicit services
We may remove any listing at our discretion.
4. Messaging
Our messaging system is for buyers and sellers to communicate.
We may investigate messages if:
Fraud is reported
Abuse or harassment is reported
Safety concerns are raised
Required by law
5. Payments & Purchases
PoundPost offers:
One-off listing credits
Boosts / Bump Ups / Featured placements
Optional subscription plans
iOS Users (Apple App Store)
Auto-renewing subscriptions and purchases are handled through Apple.
You can manage or cancel via:
Settings → Apple ID → Subscriptions
Android Users (Google Play Store)
Auto-renewing subscriptions and purchases are handled through Google Play.
Website Users
Website payments are processed via Stripe.
We do not store or see your full payment card details.
6. Refunds
Because PoundPost provides digital services that activate instantly, we generally do not offer refunds except where required by UK consumer law.
However, if something goes wrong, contact support and we will help where fair.
7. Boosts, Featured & Bump-Ups
Boosts and promotional upgrades:
Apply instantly
Do not guarantee a sale
May have time limits
Are one-time purchases unless clearly stated otherwise
8. Marketplace Responsibility
Because sales are between users:
PoundPost is not responsible for the quality, condition, delivery, or legality of items
Users should check items in person where possible
Always meet in safe, public places
If a serious issue occurs, report the user or contact support.
9. Account Suspension
We may restrict or suspend accounts for:
Scams or fraud
Abusive behavior
Repeated rule violations
Chargebacks or payment abuse
Selling illegal or dangerous items
We do this to keep the platform safe.
10. Your Data & Privacy
Your data is handled according to our Privacy Policy, available at:
https://poundpost.com/privacy-policy
11. Liability
PoundPost is not liable for:
Losses during private transactions
Items not as described
Disputes between buyers and sellers
Delivery issues or damaged goods
We provide the platform — not the transaction itself.
12. Changes to These Terms
We may update these Terms occasionally.
If changes are significant, we may notify you.
Continued use means you accept the updated Terms.
13. Contact Us
For support or questions:
Email: support@poundpost.com
Website: https://poundpost.com
