Privacy Policy
PoundPost Privacy Policy
Last Updated: 11/11/2025
Website & Apps: PoundPost.com, PoundPost for iOS, PoundPost for Android
Company: PoundPost (referred to as “we”, “us” or “our”)
This Privacy Policy explains how we collect, use, store, and protect your information when you use PoundPost.
By accessing PoundPost (website or apps), you agree to this Privacy Policy.
If you do not agree, please stop using PoundPost and delete your account.
1. Information We Collect
We collect information to enable safe buying, selling, communication, and payment processing.
1.1 Information You Provide
Name or username
Email address or phone number (if required)
Profile information such as location
Listings you create (photos, titles, pricing, details)
Messages between buyers and sellers
Reviews or ratings you leave about other users
1.2 Payment Information
On iOS, payments are processed securely through Apple’s In-App Purchase system. We do not see or store your card details.
On Android, payments are processed through Google Play Billing.
On the website, payments and subscriptions may be processed via Stripe. We do not store your full payment card information.
1.3 Automatically Collected Data
To protect platform integrity and improve performance, we may collect:
Device type and operating system
IP address and general location
Usage events (clicks, views, searches, etc.)
This data helps prevent fraud, verify activity, and improve functionality.
2. How We Use Your Information
We use your information to:
Create and manage user accounts
Publish and display listings
Enable messaging and communication between users
Process payments, subscriptions, upgrades, and refunds
Detect and prevent fraud, scams, and harmful behavior
Improve search relevance, recommendations, and user experience
Provide customer support when requested
We do not sell your personal data to third parties. Ever.
3. Messaging & Safety Monitoring
Messages on PoundPost may be monitored:
To investigate fraud, spam, and abuse
If required by law enforcement
To keep users safe
We do not read conversations unless flagged for safety reasons.
4. Purchases & Subscriptions
PoundPost may offer:
One-off listing packages
Boosts / Bump-ups / Featured promotions
Auto-renewing seller subscriptions
iOS Users (Apple App Store)
Auto-renewing subscriptions and purchases are managed via your Apple ID settings.
You can cancel anytime via:
Settings → Apple ID → Subscriptions on your device.
Android Users (Google Play Store)
Auto-renewing subscriptions and purchases are managed via your Google Play account.
Website Users
Payments are processed securely via Stripe.
We do not charge recurring payments directly outside the Apple or Google systems.
5. Sharing Your Information
We only share data when strictly necessary:
Payment processors (Apple, Google, Stripe)
Service providers that support platform operations (hosting, analytics)
Law enforcement if legally required
When needed to protect user safety and prevent harm
We do not share data with advertisers or data brokers.
6. Data Storage & Security
We use secure servers, encrypted connections, and controlled access.
No system is perfectly secure, so users should protect their account details.
You are responsible for maintaining control of your login credentials.
7. Your Rights (UK GDPR / EU GDPR)
You have the right to:
Access your data
Correct inaccurate data
Request deletion of your account and personal data
Request a copy of your data
Withdraw consent to marketing messages
To exercise these rights, contact:
Email: support@poundpost.com
We may need to verify your identity before processing requests.
8. Age Policy
PoundPost is intended for individuals 18 years of age or older.
We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy at any time.
Changes will be posted here with a new “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or your data:
PoundPost Support Team
Email: support@poundpost.com
Website: https://poundpost.com
