Refund Policy for PoundPost

Effective Date: 01/09/2025

1. General Policy  

All listing fees, featured upgrades, and bump-up payments are non-refundable once the service is activated.

2. Exceptions  

Refunds may be considered if:  

– A technical error on our system prevents your listing from being published.  

– You are charged in error (duplicate transaction).  

3. Refund Requests  

To request a refund under the exceptions above, contact support@poundpost.com within 7 days of purchase.  

4. Payment Processing  

Refunds (if approved) will be issued back to the original payment method within 5–10 business days.  

This policy does not affect your statutory rights under UK consumer law.